Refund Policy

Our 14-day refund offer

You can ask for a full refund within 14 days of your purchase. We will refund the amount you paid.

This applies to every purchase of OutriggerPlan: monthly plans, annual plans and one-time lifetime licences. You do not need to give a reason. It does not matter how much you have used the app during those 14 days.

The 14 days run from the date of the payment you want refunded. For a renewal, the 14 days run from the date of that renewal payment.

Merchant of Record

Paddle.com is the Merchant of Record for all of our orders. Paddle handles all orders, customer service enquiries and returns for OutriggerPlan.

How to request a refund

There are two ways to ask for a refund:

• Email info@outriggerplan.com from your account email address, and we will arrange the refund with Paddle.
• Go to paddle.net, find your order using your email address, and request the refund there.

It helps if you include your order or receipt number, but we can find your order from your email address.

Refunds are returned to the payment method you used. The money usually reaches your account within five to ten business days, depending on your bank or card provider.

How to cancel a subscription

You can cancel a monthly or annual subscription at any time. Use the subscription-management link in your Paddle receipt, go to paddle.net, or email info@outriggerplan.com and we will cancel it for you.

Cancelling stops future payments. Your paid access continues until the end of the billing period you have already paid for, and it ends on that date. You can keep using the free tier afterwards.

Cancelling and asking for a refund are two different things. If you are within 14 days of a payment and want your money back, ask us for a refund as described above.

Contact us

OutriggerPlan, 5830 E 2nd St, Ste 7000 #28269, Casper, WY 82609, United States. Email info@outriggerplan.com. We answer refund and billing emails within one business day.